I became a Research in Motion (RIM) BlackBerry user a little bit over a year ago now, and overall I remain as happy with my BlackBerry ‘Bold’ 9000 as I was when I wrote my positive review of the device. It’s a good phone, and it has treated me well—far better than the AT&T 8525 (HTC TyTN HERM100) that preceded it. The hardware has held-up through heavy use with only minimal damage, and the software remains solid and crashes only on very rare occasion.
But while I have very few complaints about the phone itself, one of my biggest qualms about the BlackBerry universe before getting one remains my biggest problem today. I hate having to rely on a middle-man to pass emails from my server(s) to my phone. Phones from Apple, Palm, HTC, Motorola, and others all manage to communicate directly with mail servers, but RIM insists on passing all BlackBerry email traffic through their North American data center in Canada. The RIM servers stand between my phone and my email, polling for messages on the servers and pushing them out to my phone.
Usually this works okay—in day-to-day use, what does it matter what route your email takes to get to your phone? My objection is that it adds another potential point of failure to the system. With any other smartphone, if your wireless carrier provides a working data connection and your email servers are up your email will work. With a BlackBerry, you need both of those plus a working RIM data center. This adds an extra, unnecessary place where the system can break down.



