The Washington Metropolitan Area Transit Authority (WMATA), informally known as Metro, operates the rapid transit rail system in the Washington, D.C., area—and they do it very, very poorly. I have a long list of complaints about the system. Here are just a few: The fares are the highest among comparable systems in the U.S., the service has a very limited reach and has not expanded at an acceptable rate, existing service is spotty and unreliable, employees are generally uneducated and unhelpful, station maintenance is woefully poor, a high percentage of system escalators and elevators are always out of service, a high percentage of rail cars have climate control malfunctions at any given time, communication with customers—when it happens at all—is usually inaccurate and misleading, the almost-daily system delays are under-reported and inaccurately reported (e.g., a one-hour delay is reported as a twelve-minute delay), the fare system is unnecessarily complex and confusing, etc., etc., etc.
These are long-standing problems, but just in the last month Metro’s mismanagement has repeatedly made the news.
On July 3, a Green Line train lost power and the over-three hundred passengers were made to wait more than a half-hour in the summer heat on un-ventilated rail cars. According to multiple passengers, the train operator finally instructed them to leave the train . . . but Metro, in a typical ‘blame the passenger’ move, claims that the passengers self-evacuated without authorization. Well, I would have self-evacuated after being forced to sit in a steaming hot rail car for more than thirty minutes against my will too. Even if Metro’s official story is true, the botched evacuation is the problem, not the passengers’ exercise of rational self-preservation.